With it being National Customer Service Week (NCSW) this week, it has got us thinking, have you ever asked yourself the question, “Customer Experience and Customer Service, they are...

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Customer Experience Employee engagement

This admirable sentiment is being adopted as a guiding principle by many organisations who are striving for excellence in their interaction with customers However, such declarations of...

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Customer Experience Employee engagement

How confident are you that your organisation adequately equips its employees to fully embrace, and consistently deliver, your brand promises For many businesses, this question exposes...

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Customer Experience Employee engagement

As the UK prepares to leave the EU, it is more important than ever to positively differentiate ourselves as a country Even before the momentous Brexit decision was made, the UK was...

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Employee engagement Productivity

Are you looking to improve customer experience Brand Biology can help Our innovative human-engagement programmes help you empower your employees to significantly improve productivity,...

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Brand Biology Customer Experience