October 28, 2019

Productivity is the ultimate driver of growth in the global economy. But with the uncertainty over what a post-Brexit UK will look like, and speculation over the next recession rife, how can UK businesses get ready to weather the storm? The answer is simple. Start a di...

October 15, 2019

Despite significant investment in engagement activities, businesses are still not seeing an increase on the bottom line. And that’s primarily because the ways in which companies are choosing to engage people are not relevant in today’s workplace. So, how can business...

January 31, 2019

In an increasingly switched on world, our aim is to help individuals and organisations reconnect with what makes them human; activating a conscious and intentional change that is felt by the people that matter most. Whether that’s your employees, customers or as we wou...

October 5, 2018

Can you ever give out too much recognition? There's a simple answer to this if you want to keep employees engaged.

October 4, 2018

As we near the end of National Customer Service Week, one of the final topics we will explore is Leadership.

October 3, 2018

To deliver the best customer experience, one size fits all no longer works. Emotional intelligence is required to treat customers how they want to be treated.

October 2, 2018

When people talk about being agile as an organisation, they’re usually referring to the ability to respond to change. It’s a change to the culture so that employees actively want to do things differently, learn from mistakes and improve.